If it feels like the goalposts keep shifting—you’re not imagining it. In this unfiltered episode, Cathy Love is joined by Chantelle Robards to unpack the relentless changes shaking the NDIS landscape. From the ministerial brief to foundational support confusion, CEO transitions, and tightening gap payment rules—this episode unpacks the mounting pressure on Allied Health Business Owners. Chantelle doesn’t hold back. She shares why she wrote her own version of the ministerial brief, what the Gratt...
Aug 17, 2025•41 min•Ep. 364
The changes keep coming, and Allied Health businesses are feeling every bump. In this powerful episode, Cathy Love speaks with the amazing Sarah Collison, Founding Director of Verve OT and Verve Learning, about the turbulent aftermath of the 2025–26 NDIS pricing changes. What began as a rare moment of unity across the Australian Allied Health sector coming together to protest for change—has since morphed into a cycle of rapid adaptation and relentless daily decision-making. Sarah shares what she...
Aug 10, 2025•48 min•Ep. 363
In this heartfelt and inspiring episode, Cathy Love chats with long-time team member Emma Samia , Creative Designer at Nacre Consulting. For over 12 years, Emma has been a vital part of the business’s evolution—first as a virtual assistant and now as the creative mind behind much of Nacre’s visual content. Emma opens up about her journey through motherhood, professional pivots, side hustles (hello, cake queen!), and how flexible, remote work has shaped not only her career but her entire lifestyl...
Aug 03, 2025•47 min•Ep. 362
What if technology could bridge the gap between therapy sessions, empower families, and reduce therapist burnout—all without compromising quality care? In this episode, Cathy Love is joined by Laura Simmons , Occupational Therapist turned accidental tech founder and CEO of Theratrak . Theratrak started as a simple idea for sharing therapy activities with families. Today, it’s an industry-leading platform supporting clinicians worldwide with gamification, collaboration, and powerful features for ...
Jul 27, 2025•45 min•Ep. 361
In this solo episode, Cathy Love takes you behind the scenes of one of the most challenging and fast-moving seasons in the Allied Health sector. From the shock of the Annual Pricing Review (APR) to the massive advocacy efforts, strategic pivots, and business recalibrations, this episode is a time capsule of resilience and tenacity. Cathy reflects on what happened, what it meant for Allied Health Business Owners, and why this shake-up has sparked long-overdue change. You’ll hear her thoughts on c...
Jul 20, 2025•44 min•Ep. 360
Kelly Forbes is the Founder and Director of Forbes Care Occupational Therapy. With a background in paediatric OT, Kelly is known for her team-first leadership approach and commitment to building a business where clinicians thrive. From solo practitioner to Director of a 26+ person Allied Health business, Kelly Forbes has led Forbes Care Occupational Therapy with purpose, culture, and calm. Host Cathy Love speaks with Kelly about her transition into business leadership, and the steps she’s taken ...
Jul 13, 2025•50 min•Ep. 359
In this episode, Cathy Love is joined by Layland Webb , Business Manager at Nacre Consulting, to unpack the mindset and mechanics of business decision-making for Allied Health Directors. It’s a practical, number-loving conversation that explores how data and planning can lift the fog and help owners lead with clarity. From budgeting to strategic decision frameworks, Cathy and Layland talk through what it takes to make sound business choices when pressure is high and resources are tight. Expect g...
Jul 06, 2025•54 min•Ep. 358
In this rerun episode, Cathy Love chats with Cullen Brugman , Managing Director of Dashboard Magic , about how data is the secret weapon in smart Allied Health business management. Cullen unpacks what good data actually looks like, why Allied Health professionals shouldn’t fear it, and how dashboards can radically improve decision-making. They explore the real-world benefits of having business data clearly visualised and how that can drive better conversations, stronger leadership, and ultimatel...
Jun 29, 2025•48 min•Ep. 357
When a team member underdelivers, it impacts more than just KPIs — it affects morale, culture, and your time as a business leader. In this rerun episode, Cathy Love sits down with Nacre Consulting’s Business Manager – Layland Webb to talk about the real-life challenges of leading through underperformance in Allied Health. They share stories and strategies from the field, including how to hold tough conversations, the role of regular coaching, and how to prevent underperformance from spreading. W...
Jun 22, 2025•55 min•Ep. 357
In this episode, Cathy Love sits down with Nicola Photiou , Marketing Manager at Nacre Consulting, for an energetic and behind-the-scenes conversation about women leading the charge in Allied Health business marketing. Nicola shares her career journey from local government comms to shaping national-level marketing strategy at Nacre. They explore how Allied Health Businesses can leverage storytelling, branding, and authentic messaging to drive real-world impact. The conversation also touches on i...
Jun 15, 2025•47 min•Ep. 357
In this episode, Cathy Love is joined by Nacre’s Business Manager, Layland Webb, for a grounded and practical conversation on how Allied Health Business Owners can plan beyond the panic. With rising costs, shifting markets, and mounting pressure on Directors, it’s time to reframe business planning as a strategic opportunity—rather than just survival mode. Cathy and Layland unpack how to review your business model, think creatively about revenue streams, and build agile plans that reflect the rea...
Jun 08, 2025•53 min•Ep. 356
As EOFY approaches, it’s time to get serious about your numbers and your financial support team. In this episode, Cathy Love and Layland Webb dive into a favourite topic— loveable numbers, while they share why EOFY isn’t just about paperwork and tax returns, but an opportunity to check in on your business brilliance. Cathy and Layland breaks down what makes a financial team truly effective in the Allied Health sector, from accountants and bookkeepers to BAS agents and beyond. From habits to repo...
Jun 01, 2025•1 hr 16 min•Ep. 355
Fresh from attending the 2025 DSC Annual NDIS Conference in Melbourne, Cathy shares her personal highlights, key takeaways, and thoughtful reflections. From foundational supports and registration reform to employment gaps and AI, this wrap-up covers the big conversations and subtle shifts shaping the future of the NDIS. Whether you joined the event or are catching up now, Cathy unpacks the moments that mattered and what they might mean for your Allied Health business. Key topics covered include:...
May 25, 2025•50 min•Ep. 354
In this soulful and deeply practical episode, Cathy Love sits down with Elanie Moulos, Occupational Therapist and Founding Director of SereneKids Therapy. Based in New South Wales, Elanie shares her unique approach to paediatric OT, team leadership, and business ownership—one grounded in nervous system regulation, emotional intelligence, and energetic awareness. You’ll hear how Elanie built SereneKids Therapy from a solo mobile practice into a thriving clinic with a values-aligned team and a ser...
May 18, 2025•42 min•Ep. 353
Our much-anticipated Quarterly Allied Health Business Conference is back on Friday 6th June 2025. And in this solo episode, Cathy gives you a little sneak peak on everything you need to know about this online event. From the behind-the-scenes prep to the carefully curated speaker line-up, you’ll hear how this practical, interactive event is designed to give you strategies you can implement immediately. Whether you’re scaling up, systemising, or just trying to get paid on time, there’s something ...
May 11, 2025•29 min•Ep. 352
Kimberly Lewis, General Manager at Prelude Australia, joins the podcast for an in-depth chat that every Allied Health Business Owner should listen to. Prelude Australia is a not-for-profit charity providing early childhood and therapy supports for children. You’ll hear Kimberly discuss the early days of her career and her experience being born deaf in her right ear, how she switched her role from a Speech Pathologist to a General Manager, gaining leadership skills and navigating such a steep lea...
May 04, 2025•1 hr•Ep. 351
In this powerful roundtable episode, Cathy Love is joined by coaches Chantelle Robards and Layland Webb to unpack the key business trends shaping the Allied Health sector right now. Together, they explore how 2024 new graduates are settling into practices, what’s changing in referral pipelines, the challenges of school access, marketing realities, and critical updates about the evolving NDIS environment. From financial planning and summer-proofing wins to navigating foundational supports and PAC...
Apr 27, 2025•1 hr 2 min•Ep. 351
In this heartfelt episode, Cathy Love sits down with Jess Nyman , Occupational Therapist and Founding Director of Only About Kids , to explore her journey of starting and growing a paediatric Allied Health business through the challenges of the pandemic. From starting out in a single rented room to designing her dream clinic, Jess talks openly about the steep learning curves of leadership, embracing feedback, and creating a workplace that feels safe, supportive, and team-first. She also unpacks ...
Apr 20, 2025•49 min•Ep. 350
In this compelling episode, Cathy Love speaks with occupational therapist, advocate, and policy influencer Muriel Cummins . From her early days in Dublin to her current leadership roles with Every Australian Counts and OTSI (Occupational Therapy Society for Invisible Disabilities) , Muriel shares her journey through clinical practice, mental health, policy, and the NDIS landscape. They unpack the real-time realities of NDIS reform and its impact on Allied Health business owners, practitioners, a...
Apr 13, 2025•49 min•Ep. 350
In this episode, Cathy Love chats with Emma Price—founder and CEO of Source—about her decade-long journey creating meaningful resources for families navigating disability. What began as a personal response to her daughter’s diagnosis has evolved into a national platform spanning print, digital, and Australia’s biggest disability expos. “ Therapists learn so much at uni, but they often miss the emotional intelligence and human side and that’s where Source Pro steps in… We bring the fun, the energ...
Apr 06, 2025•39 min•Ep. 349
Peter and Julienne Locke, physiotherapists and business owners, joins Cathy Love this week to discuss their inspiring journey in the Allied Health sector. They share how they built their business, refined their leadership approach, and managed workforce challenges amidst shifting industry landscapes. Peter and Julienne reflect on the evolution of their leadership structure, the impact of COVID-19 on team dynamics, and the adjustments required to sustain a strong, values-driven business. They als...
Mar 30, 2025•47 min•Ep. 348
Cathy Love is joined by Chantelle Robards, Specialist Coach at Nacre Consulting, for a timely conversation on how the NDIS reform agenda is impacting team wellbeing and business confidence in the Allied Health sector. They unpack the growing trend of clinician movement, the weight of reform fatigue, and the tough decisions Allied Health Business Owners are facing around NDIS provider registration. This episode offers clarity, context, and encouragement — all while providing tangible actions you ...
Mar 23, 2025•54 min•Ep. 347
Clinical Leaders Collective is back with a bang! Tune in to catch a glimpse at what you’ll discover about this utterly practical 90-day program for your Clinical and Team Leaders. After doing a whole lot of data research and getting industry intel on the role of Clinical and Team Leaders, Nacre Consulting has designed and perfected the Clinical Leaders Collective Program where Clinical and Team Leaders can upskill and boost confidence. Cathy discusses the difficulty of finding industry-specific ...
Mar 16, 2025•26 min•Ep. 346
In this episode, Yael Clark , a Developmental Psychologist, Clinical Supervisor and passionate advocate for neurodiversity-affirming care, joins us to explore the shifts needed in Allied Health services . We discussed the importance of ethical and affirming therapy , how practitioners can better support neurodivergent clients, and the role of professional reflection in clinical work . Yael also shares details about the upcoming Neurodiversity Affirming Therapy Conference Australia , happening in...
Mar 09, 2025•1 hr 4 min•Ep. 346
In this episode, Cathy Love , Director of Nacre Consulting, spills the beans on the upcoming Quarterly Accelerator Conference / Online Conference happening on Friday, 21st March 2025 . This isn’t your typical online event—this is where Allied Health Business Owners come to turbocharge productivity, learn from industry leaders, and leave with actionable strategies to implement right away. Cathy deep-dives into why productivity remains the hottest topic for Allied Health businesses, how it impacts...
Mar 02, 2025•21 min•Ep. 345
This week, Cathy Love sits down with Megan Ingram, Director of Peninsula Plus, to explore her business journey from Peninsula Speech Pathology Services to a thriving multidisciplinary Allied Health business. Megan shares the challenges and triumphs of rebranding, growing a diverse team, and maintaining strong leadership in an ever-changing healthcare landscape. From building a cohesive workplace culture to navigating the complexities of the NDIS, this conversation is packed with brilliant gemsto...
Feb 23, 2025•47 min•Ep. 344
How to Get Back in the Black—Fast! In this episode, Cathy Love discusses the challenges of the summer slump in Allied Health businesses and how to recover quickly. She introduces the upcoming Masterclass, Summer Slump Solutions: How to Get Back in the Black-Fast, designed to help Allied Health Business Owners tackle cash flow disruptions, client cancellations, and team management challenges. Cathy also outlines key strategies for diagnosing financial setbacks, implementing recovery plans, and fu...
Feb 16, 2025•17 min•Ep. 343
In this episode, Cathy Love sits down with Lisa Horton, communications specialist and integral part of Nacre Consulting’s marketing team, to discuss the evolving role of branding in Allied Health businesses. They explore how brand strategy impacts business growth, credibility, and customer connection. Lisa shares insights into the work she’s done with Nacre, from refining visual branding to creating consistent messaging that attracts the right audience. Tune in to learn why branding is more than...
Feb 09, 2025•53 min•Ep. 342
In this thought-provoking solo episode, host Cathy Love takes a deep dive into 2025 and the major trends shaping the year ahead. Covering everything from politics and workforce strategies to AI advancements, cyber security, and the NDIS landscape, Cathy offers insights on how Allied Health business owners can navigate an evolving industry. With economic and legislative shifts in full swing, this episode is a must-listen for those looking to stay ahead, adapt their business strategies, and embrac...
Feb 02, 2025•59 min•Ep. 341
In this heartfelt rerun episode, Cathy Love sits down with Madeleine Buchner, CEO and Founder of Little Dreamers, a trailblazing organisation supporting young carers. Maddie shares her entrepreneurial journey from founding the organisation at age 16 to leading a national team across multiple states. Listen in on the unique challenges young carers face, Little Dreamers’ transformative programs, and the importance of creating sustainable support systems. Maddie’s passion for advocacy and innovatio...
Jan 26, 2025•32 min•Ep. 340
