Steve Walker, Walker Research

Steve Walker is the Chairman and CEO of Walker. the Indianapolis-based Experience Management (XM) Services company that helps many of the world’s best brands win in their marketplaces by offering great customer and employee experiences.  In 2019, Qualtrics named Walker as their Customer Experience Partner of the Year.  Throughout his 35+ year career, Steve has been an active speaker, contributor and leader among various trade and professional organizations. Along with his long-time colleague, Jeff Marr, Steve co-authored and published a book, Stakeholder Power, in 2001. His driving passion continues to be helping people and organizations create stronger, more sustainable businesses and make better decisions using information technology. In 2018, Steve and his team created the CX Leader Podcast which now has over 180 episodes and has become a leading resource to leaders who are driving a customer-centric culture and strategy.