Today , we're diving deep into a topic that might just reshape the way you think about leadership and management in your salon or spa . So grab your favorite cozy chair , a cup of coffee and let's get ready to explore the intriguing world of consequences and systems in our industry . Welcome to All About Hair the podcast for anyone who loves the hair industry .
The podcast for anyone who loves the hair industry . I'm your host , denise Kylitz , a former stylist educator and owner of four award-winning salons with over 30 years of experience . Whether you're refining your skills or expanding your hair knowledge , you're in the right place .
Join me for expert tips , industry insights and practical advice to help you thrive in the world of hair . This is all about hair . Well , hey there , it's so wonderful to have you join us once again for another exciting episode . Today we're talking about a thought-provoking subject that might have you re-evaluating some of your leadership strategies .
Yeah , so know those moments when you find yourself scratching your head and wondering why your salon or your spa is not performing or isn't firing on all cylinders ? Well , get ready to have those light bulb moments , or at least that's what I like to call them , because we're talking about consequences and systems . Yeah , not real sexy .
It's not a sexy subject , but how does your salon or your spa operate , with consequences ? Look , we all have big dreams for our teams and our businesses , right ? We think about outstanding customer service , a team that works in harmony and results that leave our clients wanting to come back for more , right ?
But here's the thing achieving those dreams takes more than just good intentions . Sometimes you could wing it , but most of the time it's about having the right tools in your leadership toolbox , am I right ? Well , that's where we're going to begin . Picture this you have a toolbox and it's brimming with all kinds of various tools .
And you know me , I like my tools , I love to create things . Some tools are flashy and attractive and you go out and you buy the new thing and it promises quick fixes . You know ? Well , these are the consequences we often resort to when we encounter performance hiccups . You know those , do this . Or else tactics , but guess what ? Do those even work ?
I mean , the outcome might not be what we hope for . And in today's world , you know , if you're just pouring out the consequences , you're going to have people leaving you left and right . Just pouring out the consequences , you're going to have people leaving you left and right .
So fact number one consequences often breed that infamous I'll do just enough to get by attitude and who wants mediocre performances ? Right , but it also might lead you to not having a team at all . Yeah , that's right .
If you're just throwing out punches every time they come in late and you're , you know , handing down the gavel , yeah , it's not going to work for you . Okay , let's look at fact number two . This is a real eye-opener . Consequences rarely inspire that fire within our teams to go above and beyond .
Yeah , sure , they might lead to compliance , but they won't get your team pumped up to reach for the stars . And that's what we all want , right ? Imagine wanting your team to play hard and win , but offering them just a mere slap on the wrist when they stumble . That doesn't quite align , does it ? Now , here's where it gets interesting .
Picture a different set of tools in that leadership toolbox . These are the systems , yep systems , and each system is like a carefully crafted roadmap designed to lead us to a specific destination , and this destination is consistent excellence and growth . Yeah , think about it .
If you're aiming to skyrocket your pre-book rates , you need a systematic approach to make that happen . You don't just show up and say , okay , I need everybody to pre-book today . Holidays are around the corner . No , that's not how it works .
You have to have a system in place and make sure that everybody on your team knows what is expected and knows what the system is , and I guarantee you , once you get everyone trained on that system of pre-booking or whatever it is the system is , you will have excellence . You will have consistent growth .
Here's another system that I like to always hit upon consultations with clients . This is a critical moment where we need a system in place to ensure top-notch service . So often I talk to clients and most clients think that they're not receiving a consultation and most stylists think they're giving a consultation .
But you know , most of us , or I've seen , if you , if you don't have a system in place , you just stand behind the chair and go okay , what are we doing today ? Okay , great , let's go get shampooed . That is not a system and that is definitely not a consultation . So if you don't have a system for your consultation , it's a good place to start .
Believe me , go listen to my podcast , episode 133 , on our five-step consultation , and this will give you some guidance on how to at least get started , and it's really , really simple . So systems aren't just about the processes , though . They're about shaping the behavior , the performance and , ultimately , the whole culture of your salon .
But hold on , don't toss out consequences entirely . You have to have them , and they do have their place . So your employee handbook should lay out all the rules , and the rule violations naturally come with consequences . Like you wouldn't want somebody to show up , you know drunk , there needs to be a consequence to that right .
However , here's the kicker Consequences shouldn't be the cornerstone of your leadership approach . They're kind of like the seasoning A little bit goes a long way , but too much can spoil the whole dish . You know , I've heard it said if you don't like the results you're getting , change it or tweak the system .
So here's your challenge Take a look at your leadership toolbox . Yeah , are you ? Are your shelves overflowing with just consequences , or do you have a diverse array of systems in place , ready to create the outcomes you dream of ? Look , if you need help with creating your systems , reach out to me . That's what I do .
Also , you'll want to sign up to get on our waiting list for our online course coming soon Million Dollar Salon Blueprint . This will lay out , step by step , not only how to outline your employee handbook , but also help you design systems in your salon . So you'll have your well-oiled machine .
And I'll let you in on a little secret If you're on our waiting list , when our course comes out , you'll receive a coupon code and you'll be one of the first to have access . I know it's exciting . Look , before we wrap up , remember this systems aren't just about tools , they're about leadership .
They require careful design , nurturing , training and a whole lot of coaching . And guess what ? Engaged leadership is the secret sauce that no consequence can ever replace . That's a wrap for today's episode . I hope you're feeling as excited about this topic as I am .
Go down in our show notes , click on that link , get signed up for our million dollar salon blueprint and yeah . So go ahead , examine your toolbox and maybe take a different look at your approach . Watch the magic unfold . Until next time , remember , when you know better , you do better . Thanks for tuning in to all about hair .
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Thanks again , I'm Denise Keilitz , and remember when you know better , you do better . See you next week .