Operational disruptions don’t come unannounced. There are always early warning signs—if only you have the right observability solution to catch them before they snowball into costly outages. In this episode of the AI in Action podcast, Vikram Murali, VP of Software Development for IBM Automation, explains how continuous observability has taken the baton from traditional monitoring, giving a new meaning to operational resilience. Observability has transformed reactive measures into proactive step...
Jul 15, 2025•29 min•Season 2Ep. 8
Finding a house that matches your budget and style doesn’t have to be a struggle. All you need is the right AI tool that can open the door to your dream abode. And that’s precisely what Redfin is offering with their AI-driven real estate solutions. In this episode of the AI in Action podcast, Ariel Dos Santos, SVP of Product and Design at Redfin, shares how they’re using AI to transform the house-hunting process. Redfin is tapping into vast amounts of data to understand buyers’ preferences and p...
Jul 01, 2025•18 min•Season 2Ep. 7
In today’s dynamic and fast-paced world, focusing solely on productivity won’t cut it. C-suite leaders need to step up and drive strategic business transformation with the power of AI agents. Joining us on the AI in Action podcast this time is none other than Allie K. Miller, CEO of Open Machine. In the episode, Allie shares powerful insights on how agentic AI is revolutionizing business operations—and what C-suite leaders must do to stay ahead of the curve. Watch the full discussion to learn wh...
Jun 17, 2025•45 min•Season 2Ep. 6
AI is changing the dynamics of every field—and sales is no exception. But what does that look like in action? In this episode, Morgan Ingram, founder and CEO of AMP Creative, explains how AI substantially increases the active selling time of sales professionals by automating the grunt work. For example, AI slashes the proposal creation time from hours to minutes. And that’s not it—AI also helps craft sharper, more personalized sales messages that improve response rates and drive higher revenue. ...
Jun 03, 2025•29 min•Season 2Ep. 5
AI will transform investment management over the next 5–10 years. How ready are you for this change? Find the answer in the new AI in Action podcast episode, where we discuss AI in finance with Ron Insana, CEO of iFi AI and longtime CNBC contributor. With more than 4 decades of experience, Ron has seen major shifts in the financial services industry. And now with generative AI (gen AI), he’s witnessing finance undergo another massive transformation. Tune in to explore how gen AI is revolutionizi...
May 20, 2025•36 min•Season 2Ep. 4
In this episode of the AI in Action podcast, our host, David Levy, is joined by Steve Moss, Director of watsonx Americas at IBM, to discuss HR, agentic AI, and the real-world impact of IBM’s transformation journey. Dive into this insightful conversation to get an insider’s look at how IBM has integrated AI agents into the HR workflow—and how you can harness their power, too. Agentic AI drives strategic shifts, boosts productivity and scales teams effectively. Learn what it takes to advance from ...
May 06, 2025•29 min•Season 2Ep. 3
The rise of agentic AI is significantly expanding and widening the attack surface for cybersecurity threats. As AI systems become more capable of autonomous decision-making and action, they simultaneously introduce newer vulnerabilities across workflows, data pipelines and third-party integrations. In this episode, Wendi Whitmore, Senior Vice President of Unit 42 at Palo Alto Networks, shares her views on how agentic AI is redefining the cybersecurity game for both sides: attackers and defenders...
Apr 22, 2025•28 min•Season 2Ep. 2
Jim "Bones" Mackay has caddied for the best golfers in the world. In his time caddying at the Augusta National tournament, he has seen and overseen thousands of winning shots across the famed Masters course. He has provided some of his firsthand insights, alongside the data collected from 180,000 historical shots over nine years of play, to help the tournament field an AI-driven app. Thanks to the app, fans worldwide can virtually stand on the green alongside the greats and gain insights into th...
Apr 08, 2025•21 min•Season 2Ep. 1
There’s a reason over 70% of Fortune 500 enterprises rely on mainframes to support their core operations. Despite being around since the 1950s, mainframes are not relics of the past, but rather a vital component of AI strategy and implementation. In this episode, Donna Dillenberger, IBM Fellow and CTO of Hybrid Cloud Systems Research, and Rosalind Radcliffe, IBM fellow and CTO for IBM CIO Platform Transformation, discuss how mainframes can be the nerve center that powers AI. They also talk about...
Mar 25, 2025•26 min•Season 1Ep. 18
How is generative AI changing the world of marketing personalization? Gen AI is a major component in marketing automation today, and it’s important to learn how this form of AI can be used to personalize marketing content without creeping out consumers. In this episode, Emily McReynolds, head of global AI strategy at Adobe, and Pierre Charchaflian, VP senior partner and marketing practice global leader at IBM, talk about how gen AI is changing the game when it comes to personalized marketing con...
Mar 11, 2025•40 min•Season 1Ep. 17
The Mayo Clinic used years of data from 600,000 patients to build an AI model that can detect and predict what doctors sometimes cannot. Dr. Guru Kowlgi, a cardiac electrophysiologist at the Clinic, joins us to discuss the complexity of data curation for AI modeling and how that curation is tied to trust.
Feb 25, 2025•27 min•Season 1Ep. 16
Grammy Award-Winning Artist NE-YO and Ed Ulbrich, Chief Content Officer of Metaphysic, talk about AI ethics and risks when using AI to create art and entertain. Is AI in art about scaling and amplifying creativity, or just laziness? Can we maintain the artist to person connection when using their likeness to perform? Either way, AI is being used in art like any other technological tool, and we need the guardrails to keep what’s good.
Jan 07, 2025•30 min•Season 1Ep. 15
What if instead of focusing on productivity, we used AI technology to solve our most pressing, human problems like where to find medicine or how to avoid the collapse of the banking system in Ukraine? Listen to James Hodson, Co-Founder and CEO of AI for Good, talk about how AI technology can positively transform communities, but only if we provide the necessary infrastructure and education to get people on board. The opinions expressed in this podcast are solely those of the participants and do ...
Dec 17, 2024•26 min•Season 1Ep. 14
Can AI agents can make you better at your job? Listen to Ethan Mollick, Co-Director of Generative AI Lab at Wharton, for tips on how to use AI agents to be more creative and efficient. The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.
Dec 03, 2024•18 min•Season 1Ep. 13
While 81% of executives stress the importance of secure and trustworthy AI, only 24% of AI projects are secure. Is it ever ok to prioritize innovation over security when it comes to AI? Listen to Chris Thompson, Global Head of IBM X-Force Red, and Moumita Saha, Senior Security Architect at AWS talk about the generative AI attack surfaces, risks and how we can secure AI models. The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of ...
Nov 26, 2024•22 min•Season 1Ep. 12
Building an AI pilot is relatively easy, but implementing it in a real-life environment is much, much harder. In real life, costs, data quality and user experience become difficult to control. Listen to guests Anupam Singh, VP of Engineering at Roblox and Nick Renotte, Chief AI Engineer at IBM, talk about why 4 out of 5 of AI pilots fail and how you can avoid yours being one of them. The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the vi...
Nov 19, 2024•37 min•Season 1Ep. 11
There's a vanguard leading the charge to make AI accessible to all, and others are still catching up. Yet, amidst this progress, a concerning reality exists: a gender gap is forming in the field of AI. Listen to Reshma Saujani, Founder & CEO of Girls Who Code, talk about “aspirational AI” and what we can do to close the gap. The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity...
Oct 22, 2024•19 min•Season 1Ep. 10
Generative AI is expensive, and it gets even more expensive as you scale. Find out about the hidden costs of AI, like AI integration, data, and AI security with host Albert Lawrence, Rebecca Gott, IBM Distinguished Engineer and CTO of Power Platform, and Penny Madsen, IDC Senior Research Director of Cloud and Edge Services. Listen to see how you can make your AI project returns justify the cost, and how an AI center of excellence can help. The opinions expressed in this podcast are solely those ...
Oct 08, 2024•21 min•Season 1Ep. 9
Virtual agents have been part of our lives for a long time, but can they replace humans as they become faster and more accurate with generative AI? Listen to host Albert Lawrence discuss the evolution of AI agents with Susan Emerson, Vice President of Product, AI and Data at Salesforce and Nick Renotte, Chief AI Engineer at IBM Client Engineering. The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization ...
Sep 24, 2024•33 min•Season 1Ep. 8
Gen AI is changing life for everyone, even for those creating it, aka developers. In this episode, host Albert Lawrence and IBM Developer Advocate JJ Asghar discuss why “open” is so important, AI security, governance, and how to get started as an AI developer. Should you build your own foundation model? Are open-source AI models more secure? Listen for more advice on how to get the most from AI models. The opinions expressed in this podcast are solely those of the participants and do not necessa...
Sep 10, 2024•16 min•Season 1Ep. 7
Data driven decision making exceeds any intuition in fantasy football (or any other sport). When you get your data ready the right way, you can use AI model so gain powerful insights. Insights that can help you drive growth—or win at fantasy football. In this episode, ESPN host Mike Greenberg joins podcast host Albert Lawrence and Elizabeth O'Brien, Senior Executive of Sports and Entertainment Sponsorship Marketing at IBM, to discuss the importance of making game decisions based on data and how ...
Aug 27, 2024•28 min•Season 1Ep. 6
When you are expected to modernize millions of lines of code fast, AI code generation may seem like a great idea. But to effectively use generative AI, developers need a fundamental understanding of code and programming principles. Listen to host Albert Lawrence, Miha Kralj, Global Senior Partner of IBM Hybrid Cloud Services, and David Levy, Advisory Technology Engineer at IBM Client Engineering, as they explore the use of AI models in application development and application modernization as wel...
Aug 13, 2024•22 min•Season 1Ep. 5
Can using generative AI and natural language processing make AI agents really be empathetic, personal and proactive? Can they answer the questions that we have without human agent intervention? Listen to host Albert Lawrence, Jeannie Walters, customer experience speaker and trainer, and Morgan Carroll, senior AI engineer at IBM, as they discuss the use of virtual agents, artificial intelligence and generative AI in customer service. Learn why transparency and honesty are important when using AI ...
Jul 30, 2024•19 min•Season 1Ep. 4
Want to know how generative AI and artificial intelligence can bring the human back into human resources and help both the employers and the candidates. Listen to host Albert Lawrence, Jon Lester, VP of HR Technology, data and AI at IBM, and David Levy, Advisory Technology Engineer at IBM, as they discuss the different ways AI adoption can help optimize the hiring process—automating tasks, providing insights and offering recommendations to hiring managers. And learn more about the different outc...
Jul 16, 2024•22 min•Season 1Ep. 3
AI adoption requires a platform approach, with the data , AI models, and AI governance working together seamlessly. So, successful generative AI adoption means integrating data silos, managing your AI infrastructure effectively and choosing the right cloud deployment options. In this episode, our host Albert Lawrence and guests Hillery Hunter, CTO for IBM Infrastructure and GM of Innovation, and Ash Minhas, Engagement Leader at IBM Innovation Studio, explore the link between hybrid cloud and AI ...
Jul 02, 2024•22 min•Season 1Ep. 2
Artificial Intelligence (AI) can free up time and make work easier, automating repetitive tasks so we can focus on creative and strategic work – we hear it all the time. But how exactly do we use AI assistants and virtual agents , and chatbots to achieve greater efficiency and productivity using generative AI? Listen to podcast host Albert Lawrence in conversation with Jessica Rockwood, VP of Client Engineering at IBM, and Morgan Carroll, Senior AI Engineer in Client Engineering at IBM as they e...
Jun 18, 2024•20 min•Season 1Ep. 1
In this new series, host Albert Lawrence will be joined by AI experts – technologists and business leaders alike to explore what generative AI can and can’t do, how it actually gets built, responsible ways to put it into practice, and the real world business problems and solutions we’ll encounter along the way.
May 21, 2024•1 min
