232. Sheila Heen: Navigating Your Most Complex Conversations with Greater Skill and Better Outcomes

A leader’s ability to manage difficult conversations can determine their success, whether its dealing with resource allocations, negotiating with a bank or disagreeing with a colleague.

In this special edition of the AFP Conversations Podcast, Tom Hunt, CTP, director of Treasury Services at AFP, speaks with best-selling author Sheila Heen, who is one of the keynote speakers at the AFP 2021 Executive Institute, sponsored by PNC. Heen often partners with executive teams to help them work through conflict and repair working relationships.

In this interview, Heen gives a preview of her keynote, Navigating Your Most Complex Conversations with Greater Skill and Better Outcomes, where she will provide a framework to understand the structure of having tough conversations.

AFP 2021 takes place November 7 - 10 in Washington, D.C. To learn more about the event and register, visit AFP2021.org.