Reducing On-Call Engineer Burnout with a Volunteer Management Infrastructure - DevOps 121
Jul 07, 2022•1 hr 8 min
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Episode description
Managing uptime is critical for customers and it can be a powerful customer activity that connects engineers to the value that customers receive from your product, however it can also be a heavy source of burnout for engineers. Brian Scanlan with Intercom has created a volunteer management infrastructure that increases the efficiencies of on-call engineers while also reducing the inherent disruptive nature to the job. Today on the show, the panel interviews Brian about his process and architecture to this on-call management infrastructure.
In this episode…
Sponsors
Links
Picks
Advertising Inquiries: https://redcircle.com/brands
Privacy & Opt-Out: https://redcircle.com/privacy
In this episode…
- The on-call burden
- Alarm management
- Escalation paths
- Incentives for the volunteer teams
- Deployment processes
- Improving standards and expectations
- Human centric vs. machine centric
Sponsors
Links
- Intercom's On-Call Strategy to Avoid Engineer Burnout [2021]
- 10 technical strategies to avoid when scaling your startup (and 5 to embrace) - Inside Intercom
- Infrastructure at speed: 5 lessons learned from building Intercom in Europe
- Brian Scanlan
- Twitter: @brian_scanlan
- LinkedIn: Brian Scanlan
Picks
- Brian- speedtapefilms
- Jonathan- Mafia Prince: Inside America's Most Violent Crime Family and the Bloody Fall of La Cosa Nostra
- Will - ThirdWeb.com
Advertising Inquiries: https://redcircle.com/brands
Privacy & Opt-Out: https://redcircle.com/privacy
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