S1E6 • Tom Wintering • 6 Pitfalls of CX management, Pt. 1
Jun 01, 2022•1 hr 1 min•Season 1Ep. 6
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Episode description
Even the most seasoned experience professionals can fall victim to common CX pitfalls. We sat down with Tom Wintering, a leader in McKinsey’s global CX practice, to explore high-impact solutions to some of the most pervasive issues in this space – and how brands can determine whether they’re committing a faux-pas. See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.
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