S1E15 • Steve Kincanon • Love on the frontline
Oct 12, 2022•50 min•Season 1Ep. 15
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Episode description
Just ask seasoned executive Steve Kincanon: if you love your frontline employees, they will love your brand and customers right back. This episode digs deep into why we should be pivoting from score-obsessed to appreciation-obsessed, and why our CX will thank us later. See omnystudio.com/listener for privacy information.
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