S1E10 • Ray Riley • Progress Retail • Put me in, coach
Jul 27, 2022•47 min•Season 1Ep. 10
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Episode description
Training and development teams are chronically left out of the CX conversation. But if they’re the ones responsible for coaching customer-facing staff, shouldn’t their voices be heard? This episode, featuring Ray Riley (CEO of Progress Retail), makes the case for elevating training professionals to cross-functional stakeholders. See omnystudio.com/listener for privacy information.
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