The Patient Experience w/Kevin Kirksey

Charlene talks with Kevin Kirksey, a motivational speaker slated to present at ACNL's Annual Conference in February. Kevin presents to healthcare leaders about his incredible experience as a patient and how hospitals can deliver that to everyone. He and Charlene talk about his own experience, how nurses and other healthcare professionals helped him with the physical and emotional challenges he faced, and the importance of prioritizing patient satisfaction even when clinical outcomes may not be ideal. Host: Charlene Platon, MS, RN, FNP-BC (@charleneplaton) Guest: Kevin Kirksey (https://kevinkirkseyauthor.com/) About the show: ACNL in Action is a production of the Association of California Nurse Leaders, the professional organization for nurse leaders. New episodes come out on the first Friday of every month. Want to support ACNL? Consider making a donation: http://bit.ly/cog-podcast . Learn more about ACNL, including how to become a member, at acnl.org.  Follow us on Facebook and LinkedIn at @acnlnurse.