Creating Exceptional Experiences in the Midst of a Pandemic

From Abel Communications, this is What's the Big Idea? In this episode, Greg is joined by Chris Heck, president of the Philadelphia 76ers. The two explore the challenges COVID-19 created, the innovative solutions that have been getting fans back in the door, and the necessity for businesses to reinvent themselves in the face of a drastically changed world. Chris shares his thoughts on creating an exceptional experience for the customer and the importance of the human touch when it comes to getting people to engage with your brand. Chris Heck: @chris-heck-4204a05 Philadelphia 76ers: nbc.com/sixers Fanatics: fanatics.com What’s the Big Idea is an Abel Communications production. Produced by Martin Thompson and Katie Beecher Outro music produced by Alec Abel