AADOM Radio Presents: Laura Nelson & Penny Reed Key Objectives: Bridge the gap between practice management and leadership development. Introduce Leadership Unlocked as a new growth tool for members. Highlight the value of deeper-level conversations from mastermind sessions. Showcase Laura’s and Penny’s shared insights on transforming office culture. More About Laura: Laura Nelson, M.S., is a dynamic leader, author, speaker, and educator, renowned for her transformative contributions to the d...
Jun 09, 2025•33 min•Ep. 144
AADOM Radio and Dash Dental Consulting Presents: Callie Ward More About Dash Dental Consulting: https://www.dashdentalconsulting.com/ More About AADOM: https://www.dentalmanagers.com/
Jun 05, 2025•27 min•Ep. 143
AADOM Radio & Benco Dental Present: Kiersten Aucoin-Senior Practice Solutions Consultant Learning Objectives: • Identify the stages of change in a dental practice and recognize common challenges at each stage. • Apply practical strategies to overcome resistance, improve workflows, and create a more efficient and profitable dental practice. • Demonstrate how dental coaching can support office managers in implementing and sustaining positive change. More About Kiersten: Kiersten began her care...
Apr 18, 2025•40 min•Ep. 142
Here are some Green Tips from the 2024 Winner Valarie Caulfield : https://www.dentalmanagers.com/blog/2024-green-leader/ The Green Leader Nomination Info for 2025 : https://www.dentalmanagers.com/membership/recognition/green-leader/ More About Valarie: Valarie Caulfield began her remarkable journey in the field of dentistry in 1984, embarking on a career that has spanned nearly four decades. In 1991, she took on the role of office manager, where she found her true calling in the business side of...
Apr 16, 2025•20 min•Ep. 141
AADOM Radio & CEDR HR Present: CeCe Wilson-HR Manager Learning Objectives: Develop Confidence in Difficult Conversations – Learn why avoiding tough talks leads to bigger problems and how to approach them with clarity and assurance. Master the FIRR Method for Effective Feedback – Understand how to structure conversations using Facts, Impact, Reason, and Request to ensure constructive and solution-focused discussions. Create a Culture of Accountability – Gain strategies for documenting convers...
Apr 16, 2025•25 min•Ep. 140
AADOM Radio & LQPay Present: Amy Crawford-COO/CRO at LQPay An AADOM Exclusive Landing Page! CLICK HERE Learning Objectives: -Understand the Challenges of Traditional Payment Processing – Identify common inefficiencies in dental payment systems, including manual data entry, billing errors, and disconnected platforms. -Explore the Benefits of AI-Powered Payment Solutions – Learn how automation improves financial accuracy, reduces administrative burdens, and enhances cash flow. -Enhance the Pat...
Mar 03, 2025•49 min•Ep. 139
AADOM Radio & Peerlogic Present: Breanna McMillen-Head of Sales at Peerlogic Learning Objectives: - Understanding the stress of Front Office workers - Being able to boost front office workers productivity with AI and reduce stress - Increase number of appointments booked which then increases revenue More About Breanna- Breanna McMillen is currently the head of sales at Peerlogic, one of the founding dental AI companies. With 19 years of experience in the dental industry, she began her career...
Mar 03, 2025•25 min•Ep. 138
AADOM Radio & CEDR HR Solutions Presents: Paul Edwards-CEO & Founder- CEDR HR Solutions Learning Objectives: -Understand the Real-World Impact of Handbook Policies -Learn how properly crafted and enforced policies can address challenging workplace scenarios and prevent potential legal risks. -Recognize Discrimination and Bias in Policy Enforcement -Gain insight into handling sensitive situations, such as appearance-related concerns or allegations of inappropriate behavior, while staying ...
Jan 14, 2025•44 min•Ep. 137
Andre founded Systems Practice Management, Inc., a dental practice management, training and consulting firm. He created Building Blocks Scheduling, Countdown Confirmation, SELL Training and the PracticePar Analysis. He co-created the non-surgical periodontal protocol Stat-Ck. Andre is best known for creating The CREW Process - a better way to define practice philosophy, bring consistency to treatment and gets the entire office in alignment. Practices working with Andre have found great personal ...
Dec 31, 2024•30 min•Ep. 136
Today's Guest: Teresa Duncan President of Odyssey Management Teresa is a speaker and writer with over 20 years’ experience in healthcare. Her areas of expertise include revenue protection using proven accounts receivable and insurance methods; and helping doctors and managers establish solid management systems. A recipient of the Lifetime Achievement Award from the American Association of Dental Office Management, she understands the importance of continuing education. She is the author of Movin...
Nov 15, 2024•47 min•Ep. 135
Today's Guest: Allison Lacoursiere, RDA, OA, CPC, ELI-MP CEO & Founder | Clear Coaching Co-Founder | Dentalflix Allison Lacoursiere is a ICF Certified Professional Coach with a focus on leadership, high performance and self worth,. As the founder of Clear Coaching, she is an expert in helping individuals step into their greatest potential through powerful communication and mindset strategies. She has years of experience helping organizations streamline their efficiency while increasing organ...
Nov 15, 2024•26 min•Ep. 134
AADOM Radio Presents: The AADOM Influencer Series w/John Stamper, Founder of John Stamper Media. More About John: With over 25 years of leadership, business development, and entrepreneurial experience, John Stamper has carved a niche in the world of social media branding and digital storytelling. As the founder of John Stamper Media, he has revolutionized how companies amplify their presence online, driving significant engagement and growth through strategic content creation. John’s journey bega...
Nov 02, 2024•48 min•Ep. 132
AADOM Radio & UptimeHealth Laura Nelson, Founder of Front Office Rocks Podcast Learning Objectives How to successfully introduce new technology into your dental practice without disrupting your team’s workflow or patient experience. Overcoming fear and skepticism: why past tech failures shouldn’t prevent future innovation and how to get your team on board. The patient perspective on technology: discover what patients expect from a modern dental office and how embracing tech can enhance their...
Oct 23, 2024•27 min•Ep. 131
AADOM Radio & Wellfit Technologies Present: Tracey Kroehle, Customer Success Manager Podcast Learning Objectives 1) How to have the money discussion with your patients, with dignity and privacy -Remove awkwardness out of presenting financing to your patients -Assume every patient can use financing and why that’s a good practice -Ensure team uniformity with training -Power of the pause 2) Patients need flexible financial solutions that broadly cover patient needs and creditworthiness -Many pr...
Oct 22, 2024•16 min•Ep. 130
AADOM Radio & GPM Presents: Xana Winans-CEO & Founder Here is the link to GPM's next webinar, "Your Perfect Patient Match: Attract your ideal patients by discovering YOUR Dental Marketing DNA," and ultimately, that is the heart of what makes your brand sticky, resulting in economy-proof marketing. REGISTER FOR WEBINAR HERE Podcast Learning Objectives: - HOW THE ECONOMY CHANGES CONSUMER BUYING BEHAVIOR - PRACTICAL MARKETING SOLUTIONS THAT WORK - HOW TO ENGAGE YOUR AUDIENCE More About Xana...
Sep 21, 2024•29 min•Ep. 129
AADOM Radio & Better Dental Life Presents: Dr. Mark Davis Podcast Learning Objectives * Heartbeat of the dental practice * Building strong relationships with dentists and teamwork *Open communication *Office managers as office consultants *Personal fulfillment is important *Embrace the extraordinary Learn More About Mark: Dr. Mark Davis has been a practicing dentist for over 20 years. After graduating in 2000 from Creighton School of Dentistry, he attended an AEGD residency with the US Air F...
Aug 22, 2024•27 min•Ep. 128
In our latest "Faces of AADOM" series, Heather sits down with Melissa, whose remarkable journey from dental assistant to practice manager embodies the spirit of excellence in dental office management. Melissa’s story is a testament to the transformative power of dedication, empathy, and a passion for helping others. Melissa began her career in dentistry at the age of twenty, unsure if she could handle the demands of the job. Melissa’s path to becoming a practice manager was paved with curiosity ...
Jul 25, 2024•40 min•Ep. 127
Join us for an inspiring event as part of the Faces of AADOM series, featuring Terri Green Gutherie’s journey into dental office management. Hear firsthand how Terri found her passion and excelled in the dental industry. Terri shares her personal story of discovering her "tribe" within AADOM—a community where she felt truly understood and accepted. Her journey highlights the shared challenges, rewards, and joys that come with a career in dentistry. Terri emphasizes that for those who choose this...
Jul 25, 2024•50 min•Ep. 126
Meet AADOM members who make up the heartbeat of our community - the diverse and talented individuals who embody the spirit of excellence in dental office management. Every member has a story. "Faces of AADOM" shares members’ unique journeys, the path that led them into dentistry, and the moments that define their passion for dental leadership. In this captivating episode, Heather interviews Tito, a remarkable member of Faces of AADOM, about his inspiring journey into dental office management. Ti...
Jul 25, 2024•48 min•Ep. 125
AADOM Radio & Pearl Present: Sheela Roth-Director of Clinical Operations Learning Objectives: -Understand how AI can streamline insurance verification processes, saving time and reducing errors. -Explore strategies for managing same-day industry demands effectively using AI solutions. -Learn how to leverage AI to free up office manager's time for more crucial tasks. -Discover how AI can improve the accuracy of treatment explanations, enhancing patient satisfaction and trust. Learn More About...
Jun 04, 2024•24 min•Ep. 124
AADOM Radio & Henry Schein Presents: Jennifer (Jen) Kim Field, Chief Sustainability Officer, Henry Schein, Inc. jenniferkim.field@henryschein.com Erika Pusillo, Practice Optimizer at Spodak Dental Group, 2023 Green Leader erika@spodakdental.com Jennifer Z. Vickery, Vice President of Operations for Ocean Dental, 2022 Green Leader jenniferzvickery@gmail.com Are YOU the next Green Leader? Nominations are due by July 5, 2024. https://www.dentalmanagers.com/membership/recognition/green-leader/ Le...
Apr 11, 2024•21 min•Ep. 123
AADOM Radio Presents: Dr. Lou Shuman & Lorie Streeter Learn More About Lou: Dr. Lou Shuman DMD CAGS is the president and CEO of Cellerant Consulting Group, a founder of DSO Technology Solutions, and co-founder of LightForce Orthodontics. He is professionally known for his expertise in bringing new technologies from all over the world into dentistry. Highly respected in the dental corporate and education community, he is a national columnist for Dental Products Report, Dental Economics, and D...
Apr 10, 2024•37 min•Ep. 122
AADOM Radio & eAssist Present: Penny Reed-Chief Growth Officer Learning Objectives: Provide strategies for office managers in dental practices to enhance their performance and reduce stress levels. Offer practical advice on communication, time management, patient experience, self-care, and outsourcing dental billing. Empower dental practice leaders with insights to streamline operations, improve patient satisfaction, and ensure the well-being of office managers. More About Penny: Penny Reed ...
Feb 27, 2024•29 min•Ep. 121
AADOM Radio Presents: Dr. Aman Kaur, Founder of Women in DSO & Heather Colicchio, Founder & CEO of AADOM Learn More About Women in DSO: https://womenindso.org/ Learn More About their Conference Mach6th-8th https://womenindso.org/empower-and-grow-2024 Learn More About AADOM https://www.dentalmanagers.com/...
Feb 12, 2024•23 min•Ep. 120
To apply for the scholarship, complete this form: https://www.dentalmanagers.com/about/events/patterson-scholarship-application/ Applications will be accepted until February 28th!
Feb 12, 2024•29 min•Ep. 119
AADOM Radio & Tekagogo Present: Eric Payne, Founder Learning Objectives: Benefits of using software as a solution in your practice in order to avoid downtime enabling you to produce the most dentistry per hour possible. 1. Less downtime- When your equipment fails and goes down, your whole office may be down, which is a loss of income and money for that day or time period. It is important to protect your bottom line and the health of your equipment. 2. Less rescheduling of patients- What a pa...
Dec 26, 2023•25 min•Ep. 118
AADOM Radio & Roadside Dental Marketing Present: Dominique Farrar-Chief Marketing Officer Learning Objectives: Why your new patient numbers might be deceiving Golden benchmarks that signal profit or drain Actionable steps to supercharge your marketing game More About Dominique: Dominique knows the world of design and development inside out. He spent 12 adventurous years in Mexico, adding a unique twist to how he approaches marketing. But he isn’t just about ideas; he’s all about tangible res...
Nov 09, 2023•23 min•Ep. 117
AADOM Radio & eAssist Dental Solutions Present: Penny Reed Learning Objections: By the end of this podcast, listeners will be able to… Evaluate the potential for income and growth as an eAssist dental biller: Through real-life anecdotes and expert insights from Penny Reed, you will learn the financial prospects and career growth potential this side hustle offers. Know the role and responsibilities of an eAssist dental biller: You’ll learn the day-to-day tasks and overarching responsibilities...
Oct 25, 2023•26 min•Ep. 116
AADOM Radio & Plan Forward Present: Megan Lohman-Founder & Co-CEO Learning Objectives: - How to capitalize on open-enrollment season to grow your membership base. - Strategic daily opportunities to remind patients and your team of the membership plan - Where to find marketing gold in existing patient communications that position your membership plan as the best option for their care. More About Megan: As Founder and Co-CEO of Plan Forward, Megan Lohman leads the company’s product develop...
Oct 25, 2023•35 min•Ep. 115
AADOM Radio & Sunbit Present: Adrian Valente Learning Objectives: -How to integrate financing into each stage of the patient journey -What channels to leverage to maximize marketing success -What successful financing marketing looks like with real-life examples -How to modernize patient financing to enhance the patient experience More About Adrian: Adrian Valente is the Director of Training at Sunbit, the fast-growing patient financing technology company, and supports training, enablement, a...
Sep 27, 2023•24 min•Ep. 114
