Black Box Thinking by Matthew Syed

In this episode Samie and James talk about Matthew Syed's excellent book - Black Box Thinking. In this book Mathew compares the approach to failure in the airline industry with that of the healthcare industry and, through the use of well researched and fascinated examples, illustrates the surprising truth to failure and how crucial it is to ultimate success.
Samie and James share some of their favourite anecdotes from the book, some insights and key takeaways and, of course, distil this into 8 words or less.