When bureaucrats try to understand human behaviour

There are people inside government departments who want to use insights into human behaviour to influence us.

At its best, it can help design systems to get the best outcomes for people. But at its worst, it can ‘nudge’ people into accepting bad outcomes; from not appealing decisions to not getting the services they’re entitled to.

Today, senior reporter at The Saturday Paper Rick Morton, on the job ad for someone to look into human behaviour and its strange links to the origins of the Robo-debt disaster.

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Guest: Senior reporter at The Saturday Paper Rick Morton

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