Episode 3: Scott Payne

Join us in this week's episode as Daniel Cross and his co-host Paul Love sit down with Scott Payne, Chief Product Officer at Shape CRM. Drawing from his extensive experience in lead management, Scott delves into the nuances of lead response systems, discussing the transformative impact of AI on CRM technology. Scott also shares compelling insights from his secret shopping and shadowing experiences, shedding light on the subtleties of customer engagement and response tactics. Tune in for an insightful discussion on the evolving landscape of tech, sales, and marketing, enriched with practical advice and industry-specific strategies.