Helping leaders motivate their people to a higher level of performance through strong human relations, team building, and golajiving. This is the seven Minute Leadership Podcast with your host Paul fella Aledo.
Hello everyone, and welcome to the seven Minute Leadership Podcast. It's episode four fifty seven today. I want to tell you about something I saw while traveling a few weeks ago. I stopped at a McDonald's and in the restroom there was a sign on the wall that caught my attention. It read, we care. This restroom is checked by a
manager at least once every thirty minutes. Now, on the surface, it may seem like just a typical customer service statement, but when I read it, I saw a powerful leadership lesson. That sign tells me something very important. Consistency matters. Think about it. Someone at that restaurant has the responsibility to stop whatever they're doing every thirty minutes, go check the
restroom and make sure it's clean, safe, and presentable. Why Because it sends a message that small things matter, details matter, and the customer experience matters. As leaders, how often do we check in on the areas that matter most? How often do we take time not once in a while, but consistently to check on our people, our processes, and
our workplace environment. That McDonald's restroom isn't the CEO's office, it's not the boardroom, but it's part of the customer experience and the leadership lesson is this the details you consistently monitor are the ones that define your culture. Now here's where this gets even more powerful. If you think about leadership in terms of that restroom sign. What is the thing in your organization that needs to be checked every thirty minutes? Maybe not literally, but what is it
that needs consistent attention from you? Is it safety on the shop floor? Is it communication on your team? Is it the way your employees are interacting with customers. Leaders fail not because they don't care, but because they stop checking. They assume things are fine. They assume people know what to do. They assume the culture will sustain itself. But leadership isn't about assumptions. Leadership is about accountability. That's why at McDonald's they don't assume the restroom is fine. They
make sure it's fine. So let's take this lesson a little bit deeper. Consistency builds trust when your employees see that you are present and engaged at regular intervals. They know you care. When your team sees that you address issues quickly instead of waiting until they become problems. They know you're invested. Just like that customer who uses the restroom and finds it clean. They don't see the thirty minute checks happening behind the scenes, but they experience the
result of leadership consistency. So here's your challenge. Ask yourself today, what in your leadership role needs to be checked every thirty minutes. Maybe for you, it's a daily walk around your department. Maybe it's a weekly one on one with your team members. Maybe it's a monthly pulse survey. The timeframe doesn't matter as much as the consistency because leadership isn't proven by one big speech, one big decision, or
one big event. Leadership is proven in the small, consistent actions you repeat over and over until they define who you are and how your people experience you. So that restroom sign at McDonald's wasn't really about bathrooms. It was about accountability. It was about setting a standard, committing to it, and showing customers that they care enough to follow through.
And that's the real takeaway for us as leaders set your standard, commit to it, and then consistently check on it, because when you do, your people will feel it, your customers will see it, and your organization will benefit from it. This has been the seven minute Leadership Podcast, and I thank you for listening.
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