Helping leaders motivate their people to a higher level of performance through strong human relations, team building, and Gola jiving. This is the seven Minute Leadership Podcast with your host Paul fella Aledo.
Hello everyone, and welcome to the seven Minute Leadership Podcast. It's episode two ninety nine. Today we're diving into the secrets of success behind one of the fastest growing and most respected names in the food industry, and that's Jersey Mikes. If you've ever walked into a Jersey Mike's, you know something feels different. It's not just the smell of freshly baked bread or the sound of meat and cheese being expertly sliced. It's the energy, the pride, and the purpose
behind every sandwich. This company isn't just selling subs. They're delivering a brand experience built on values, community, and attention to detail. So let's start with their culture. Jersey Mike's culture is rooted in service, not just service to the customer, but service to others. Their mantra of giving making a difference in someone's life isn't just a slogan, it's a way of doing business. From top leadership to the crew in the shop, there's a shared belief in doing the
right thing, the right way with the right attitude. Every news store operator goes through training that's focused not just on food prep, but on leadership, generosity, and how to connect with the community. And now let's talk about their annual conference. This isn't just a rav ra event. Jersey Mike's annual conference brings together thousands of franchisees, team members,
vendors and partners from across the country. It's a celebration of excellence where top performing stores are recognized, but it's also a serious leadership and growth summit. The sessions are about service, impact, operations and team development. Mike's message every year is the same. It's not about the sandwich, It's about the people. And that mindset is echoed in every workshop, every hallway conversation, in every handshake. And now let's talk
about the magic of the sub in a bag. If you've ever ordered a Jersey Mike sandwich to go, you know what I mean. It's not just a sandwich and a paper wrapper tossed into a bag. The sub and a bag is folded and placed with care. It's handed off with intention. Why Because Jersey Mike's believes the presentation of the bag is a reflection of the company itself. It's pride in craftsmanship. It's about consistency. Every sandwich, every bag,
every interaction matters. That bag is the last moment of the customer experience at Jersey Mikes, and they train their team to treat it like it's the first. That's leadership thinking, that's brand protection. That's why Jersey Mikes continues to grow because even the smallest details are treated with the biggest care. So what can we learn as leaders at my company? I teach the importance of making great first and last
impressions Inspired by Jersey Mikes. The first impressions our patients should feel is trust, and the last impression they need to make is legacy, meaning how the patient will talk about them later when their family members get to the er. That patients should be saying the ems took great care of me. They were kind and compassionate. Build a culture where people feel they're a part of something bigger, because leaders,
you own the culture. This has been the seven Minute Leadership Podcast, and I thank you for for more.
Paul Fell of Alito Podcasts. Visit paulfellowalito dot com.