Show 683 User v Customer Experience w/ #Scrum Master y #Agile Coach Greg Mester

5am Mester Scrum

Aug 29, 2021•7 min•Ep. 684

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Episode description

5amMesterScrum Show 683 Live - User Experience (UX) vs Customer Experience (CX) - Today's topic: (1) I think we took the customer meaning out and transferred it into user experience and thereby, lower the bar of satisfaction for the customer. Elevate it to "As the Customer, I want ..So that.."

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#5amMesterScrum #scrum #agile #business #scrummaster #agilecoach #coaching #philadelphia #philly #ux #cx #user #customer #userstory #experience 5am Mester Scrum Show 683 went live on Youtube Saturday 8/7/2021 from Philadelphia, PA

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