Dr. Jason Swarts on User Help in the Wild
May 23, 2019•17 min
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Episode description
Dr. Jason Swarts, author of the recent book Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication, talks about how changes in technology have altered user needs and the role of technical communicators producing user help. Follow @TechCommUAH or email Ryan Weber at ryan.weber@uah.edu for more information about the show.
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