In this Coffee Break Podcast episode, host Marquese Howard interviews Nicole Windom-Hurd, Director of Riverside County Child Support Services, about the department's initiatives and future plans. The discussion highlights several key programs, including the Fatherhood Initiative, which provides support and resources to fathers, and the expansion of services through integrated service delivery across multiple county departments. The department is focused on serving both parents equally and offers...
Dec 23, 2024•15 min•Season 5Ep. 5
In this episode of the Coffee Break Podcast, host Marquese Howard, Marketing Media and Communications Coordinator for Riverside County Child Support Services, discusses significant legal updates with Elizabeth Lawrence, Chief Deputy Attorney for Riverside County Child Support Services. Key changes for 2024 include extended enforcement periods for child support orders post-incarceration, new provisions allowing former cash aid recipients to receive collected arrears, and modifications to the chil...
Dec 02, 2024•16 min•Season 5Ep. 4
In this episode of the Coffee Break Podcast, host Marquese Howard engages Riverside County Supervisor Yxstian Gutierrez in a discussion about his initiatives in Riverside County District 5. Gutierrez shares his background as a former mayor and teacher, and outlines his comprehensive approach to tackling homelessness, job creation, and housing improvements. Key programs highlighted include the "Homeless to Work" initiative and the "Pruitt Program" for home renovations. The episode also emphasizes...
Nov 04, 2024•23 min•Season 5Ep. 3
In this episode of the Coffee Break Podcast, host Marquese Howard discusses Child Support Awareness Month, emphasizing its importance and the role of community partnerships. Dan from Food for Less shares his positive experiences participating in events, highlighting employee engagement and community impact. Monica Santana from Community Action Partnership of Riverside County discusses providing school supplies and other support programs. Regina Cruise from Child Support Services explains the goa...
Sep 20, 2024•30 min•Season 5Ep. 2
In this episode of the Coffee Break Podcast, host Marquese Howard interviews Commissioner Tanguler Gray from the Federal Office of Child Support Services. Commissioner Gray discusses her journey from Georgia, to her current role, emphasizing her vision for child support services centered on "engagement" through people, processes, and performance. She highlights key initiatives, including regulatory changes for tribal communities. The episode also focuses on engaging fathers in child support prog...
Aug 13, 2024•27 min•Season 5Ep. 1
In this episode of the Coffee Break Podcast, Marquese Howard, the Marketing, Media, and Communications Coordinator, announces exciting changes for the upcoming season, including multiple hosts and subject matter experts. Key updates on child support services are discussed, such as enhancements to the Debt Reduction Program, Guideline Calculations, and various legal procedures. Marquese also introduces a new video format for the podcast and highlights August as Child Support Awareness Month. On A...
Aug 01, 2024•3 min•Season 4Ep. 4
About the Guest(s): Elizabeth Lawrence is the Chief Attorney at Riverside County Child Support Services. With years of experience in the field, she is well-versed in child support enforcement and the legal aspects of the child support system. Elizabeth is dedicated to ensuring that children and families receive the financial and medical support they are entitled to through court-ordered child support. In this episode of Coffee Break, Nathan Hartel, the host, is joined by Elizabeth Lawrence, the ...
Jun 24, 2024•31 min•Season 4Ep. 3
### About the Guest(s): - Nathan Hartel: Deputy Director of Operations at Riverside County Child Support Services ### Episode Summary: Welcome back to the Riverside County Child Support Services podcast! In this episode, Nathan Hartel, Deputy Director of Operations of Riverside County Child Support Services, discusses how to open a child support case with their agency. He emphasizes that the goal is to help families and parents receive the financial and medical support they need. Nathan explains...
May 13, 2024•12 min
Join us for a special interview with Riverside County's Veterans Services Director, Grant Gautsche, who will share with us the various services available to our Veterans. Also, hear from one of our very own Catherine Garcia who is currently in the armed services and is part of our Child Support Staff assisting our customers. Enjoy this Coffee Break and if you know a Veteran let them know We Are Here to Help!
Nov 12, 2021•35 min•Season 4Ep. 1
Season 3 Episode 10 Welcome to Season 3 Episode 10 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations season finality. (0.50) a review of episode 1. (1.41) Nathan discusses the theme, Intersections and what does this mean. (2.21) Review of Season 3 and review of our Community Partners and the resources they offer. ( 3:35) Nathan reviews our new web page, and career and job resources. (4:17) Nathan ...
Aug 31, 2021•14 min•Season 3Ep. 10
(0:49) Introducing special guest Nicole Darracq, Director of the Office of Communication and Public Affairs with the California Child Support Services, and Marquese Howard Marketing, Media, Communications Coordinator from Riverside County Child Support Services. (1:17) Child Support Awareness Month (CSAM) is recognized during the month of August. (1:24) CSAM was proclaimed to be Child Support Awareness Month by then-President Bill Clinton on August 7th, 1995. (1:29) President Clinton wrote a spe...
Aug 06, 2021•23 min•Season 3Ep. 9
(0:07) Introduction with Nathan Hartel (host) Deputy Director of Child Support Services. (0:57) Nathan gives an outline of Dr. Molly McCabe's background. (2:15) Nathan discusses to primary things Child Support Services does as part of a caseload 1 We establish court orders for child support and medical support,2nd we enforce orders. (4:29) Dr. McCabe discusses how her passion is driven by her family background she explains how her own father had a difficult childhood, but because he develops str...
Jul 22, 2021•42 min•Season 3Ep. 8
Welcome to Season 3 Episode 7 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations “all things related to child support and more”. Enjoy this episode with our Special Guest Supervisor Chuck Washington from the 3rd District of Riverside County. Supervisor Washington will discuss what is going on in District 3, Riverside County, what is his role, and how he got to where he is today. This episode is a "...
Jul 06, 2021•23 min•Season 3Ep. 7
Welcome to RivCoDCSS Season 3 Episode 6 Coffee Break Podcast. Diversity, Unconscious Bias, and Inclusion – a Conversation between RivCoDCSS and Sahar Andrade with Host Nathan Hartel, Deputy Director of Programs and Operations.
Jun 25, 2021•47 min•Season 3Ep. 6
Welcome to RivCoDCSS Season 3 Episode 5 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. Our Special Guest today is Paola Castro, Lead Deputy Child Support Attorney, IV-S, and Family Law Facilitators, from the Riverside County Superior Court. The focus of this podcast is timeshare and custody. We will hear about what is the true connection between, custody, visitation, and timeshare in the world of Child Support. You don't w...
May 25, 2021•36 min•Season 3Ep. 5
Welcome to RivCoDCSS Season 3 Episode 4 Coffee Break Podcast and “all things child support” with Host Nathan Hartel, Deputy Director of Programs and Operations. (2:10) Special Guest today is Marivel Castaneda, Sr. Program Specialist and Alisa Smith, Supervising Employment Services Counselor from our Community Partner, Department of Social Services (DPSS). The focus of this podcast is the self-sufficiency programs offered by DPSS, including the Welfare to Work Program. (4:59) Nathan reveals tha...
Apr 30, 2021•42 min•Season 3Ep. 4
As we continue our Coffee Break with our host Nathan Hartel, Deputy Director of Programs and Operations of Riverside County Child Support Services. Episode 3 with (0:13) Introducing Tammi Graham the Executive Director of our community partner First 5 Riverside. (1:01) Tammi Graham the Executive Director of First 5 Riverside introduces herself and gives a brief summary of her time with First 5. (1:33) Nathan goes into discussing the number of families we serve at Riverside County Child Support Se...
Apr 09, 2021•27 min•Season 3Ep. 3
Welcome to Season 3 Episode 2 of Riverside County Department of Child Support Services Coffee Break Podcast with our Host Nathan Hartel, Deputy Director of Programs and Operations. (.028) Why we talk, “all things child support”. (0.38) This episode is an “Espresso Shot”, quick, over fast but full of flavor and packs a punch! (1:03) Information about resources on our website. How to get to our general helpful resource page. This page offers information on a variety of other county departments and...
Mar 20, 2021•8 min•Season 3Ep. 2
Riverside County Department of Child Support Services (RivCoDCSS) Season 3 will focus on our Community Partners and the Resources available to Riverside County residents. These Community Partners have the same ideals and commitment as RivCoDCSS to serve our clients and the community. This Season’s Episode 1 with Host Nathan Hartel starts with (1:00) an introduction of Olga Sanchez, Senior Community Program Specialist and Community Action Partnership (CAP). (1:18) Olga Sanchez introduces herself ...
Feb 19, 2021•45 min•Season 3Ep. 1
Welcome to the Coffee Break podcast, where hosts, Child Support Chief Attorney, Bruce Wagner and Child Support Deputy Director, Nathan Hartel talk about topics that will help you understand the Child Support program just a little easier by bringing you coffee break sips of Child Support knowledge. This Coffee Break episode is a special one, as it is the finale to Season Two. But that’s not the only thing that makes this episode special; the hosts have a special announcement: your Coffee Break ho...
Nov 16, 2020•30 min•Season 2Ep. 8
In this episode, Chief Attorney, Bruce Wagner, and Deputy Directory, Nathan Hartel, bring on a special guest to the show, Patricia, an attorney from the Family Law Assistance Center (F.L.A.C.). Together they will talk about the connection between Child Support and F.L.A.C. (2:00), can either entity provide legal advice, what forms can they help with, who is Patricia, (5:20), and what is the Family Law Facilitator’s program? Is F.L.A.C. part of Child Support? (7:00) How has COVID-19 affected the ...
Oct 26, 2020•35 min•Season 2Ep. 7
Join us for Riverside County, Department of Child Support Services Coffee Break podcast, hosted by Chief Attorney, Bruce Wagner, and Deputy Director, Nathan Hartel. Special guest speaker, Child Support Specialist, Lisa Hall will provide input and commentary by Coffee Break producer, Maria Soto. In this episode, they will dive into the topic of modification requests of child support orders. How to request a modification (8:00). How COVID-19 may have caused changes in circumstances that could warr...
Aug 19, 2020•40 min•Season 2Ep. 6
Riverside County Department of Child Support Services (RivCoDCSS) provides information regarding office reopening on Monday, June 15th. Our office is slowly starting the process of reopening, and customers will now be able to speak to a Child Support Specialist in person (1:00). Customers now can schedule an appointment from our website to physically come into the office or set up an appointment via Skype (1:40). This change will be effective at all 3 of our branch locations Riverside, Indio, an...
Jun 12, 2020•11 min•Season 2Ep. 5
Riverside County Department of Child Support Services (RivCoDCSS) provides information regarding office operations during the COVID-19 pandemic during this episode. Nathan Hartel, Deputy Director, and Bruce Wagner, Chief Attorney kick off season 2 virtually because of the impact related to COVID-19. Our offices have closed to the public, and as of May 15th, our branches are now open for TouchPay Kiosk payments (4:00). Riverside, Indio, and Blythe allow 1-2 customers in the lobby for TouchPay Kio...
Jun 08, 2020•29 min•Season 2Ep. 4
Riverside County Department of Child Support Services (RivCoDCSS) provides information regarding stimulus payments in this episode. Nathan Hartel, Deputy Director, goes over information related to stimulus payments and what it means to the world of child support ( 0:50 ). To begin, Nathan explains what a stimulus payment is, where it comes from, and what it means for child support customers. The stimulus payment comes from the Federal Government. The payment is sent to American families in need ...
Apr 28, 2020•11 min•Season 2Ep. 3
Riverside County Department of Child Support Services (RivCoDCSS) provides an update on how the Coronavirus has affected daily lives. Bruce Wagner, Chief Attorney, goes over how RivCoDCSS does business during COVID-19 as well as how the courts are doing business ( 0:38 ). Bruce goes over the information of value to our customers during this time since we can understand many have questions ( 0:55 ). What RivCoDCSS is doing around the issues related to COVID-19 and how we are handling court closur...
Apr 21, 2020•8 min•Season 2Ep. 2
Espresso Shot 1 Riverside County Department of Child Support Services (RivCoDCSS) has a special guest this episode, Executive Director at the Community Action Partnership (C.A.P) Riverside, Vince Wrzalinski. This episode explains how Taxes and Child Support are connected. The Department of Child Support receives qualifying tax refunds through a Federal Fund program called the Tax Intercept program (1:30). This program provides an opportunity for Tax filers who are entitled to a tax refund and ar...
Mar 13, 2020•10 min•Season 2Ep. 1
Espresso Shot 1 Riverside County Department of Child Support Services (RivCoDCSS) has a special guest this episode, Executive Director at the Community Action Partnership (C.A.P) Riverside, Vince Wrzalinski. This episode explains how Taxes and Child Support are connected. The Department of Child Support receives qualifying tax refunds through a Federal Fund program called the Tax Intercept program (1:30). This program provides an opportunity for Tax filers who are entitled to a tax refund and ar...
Mar 11, 2020•10 min•Season 2Ep. 1
Riverside County Department of Child Support Services (RivCoDCSS) has a special guest this season finale, our very own Director, Kimberly Britt. Our Director starts by giving us background on how she began working in the field of child support 21 years ago. Kimberly started her journey as a Child Support Officer in Los Angeles County (2:40). She eventually promoted to Assistant Director for Riverside County in 2016, and in 2018 she officially became Director (4:00). Child Support Services starte...
Jan 07, 2020•33 min•Season 1Ep. 6
Riverside County Department of Child Support Services (RivCoDCSS) takes on a challenge this episode by aiming for transparency within the department. This episode provides feedback we receive directly from the customers that we serve. We take on the challenge by responding to these comments in hopes of shedding light on the customer experience we strive for (1:00). The department is aware that a negative experience may be inevitable, however, one bad experience will not represent the entire depa...
Dec 09, 2019•20 min•Season 1Ep. 5
