Episode description
A customer came in wanting a specific SUV- a certain color, equipment, & and wanted to have it paid off when she retired in 3 years. Based on her wants, it was mathematically impossible...nearly a week later- literally on her way to buy a different vehicle down the street, she answered the sp's 4th phone attempt that day and he reminded her what she knew to be true. Today's episode is about persistently listening- staying with your customer and y'alls conversations. (hey I'm from Louisiana y'all is a word)
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