"Say Yes" Featuring Jay Palmer

Ep. 99 In the busyness of this holiday season, I was very grateful to have gotten the chance to catch one of my good friends in business, Mr. Jay Palmer, on the phone to interview him on some of his best strategies that have helped him build the empire he has today. If you don't know of Jay, he owns 9 different locations of Floyd's Barbershop throughout the Colorado area and is on the verge of so much more in the coming years. One of the biggest principles he has led his company by is the concept "saying yes" when it comes to the customer service industry. He has an incredible group of employees behind him in this operation and one of the best things he tells them they can do on a daily basis is to tell the customer "yes." Listen today as to how Jay has implemented this mantra throughout his locations and how he plans to build even more in the near future.