Last episode we shared a number of interviews gathered onsite at SSO Week Europe in Lisbon. This week is part 2, and I'll be speaking with representatives from Apex Analytix, Infosys, Fresinius Kabi, Experian, SSON Research & Analytics, Datamatics and Kone. We discuss the commercialization of GBS, infusing purpose into the everyday, ERP transformation, data integrity and supplier relationship management. If you were unable to attend our Lisbon event you can register here for our virtual summ...
Jun 13, 2023•38 min
I was lucky enough to be onsite at SSOW Europe in Lisbon, Portugal last week. So I took the opportunity to speak to our sponsors, speakers and delegates about what they learnt. Key points discussed included: purpose, employee experience, digital business services, capabailities as a service and change management. This episode is part one and part two comes out next week. If you were unable to attend in Lisbon, then don't worry. You can register for our online edition here https://www.ssonetwork....
May 31, 2023•29 min
In this episode of GBS careers corner I talk to industry legend Deborah Kops. She's the founder or global business services consultancy Sourcing Change, an advisor in private equity the founder of the BPO Liberty Source and most recently she's focused on the crucial factor of talent. Deborah has a unique perspective on the global business, shared services and outsourcing industry, having served in provider, buyer, business founder, board and advisory roles. In this conversation she shares her in...
May 15, 2023•27 min•Season 2Ep. 18
SSON R&A reports that the three top priorities for shared services and GBS for impacting the overall workforce are driving headcount optimization, driving better integration and utilization of technology and driving enhanced performance. On today’s episode we’ll be looking at How Connected HR processes and Insights can be the key to talent strategy and organizational growth. Discussion will include: The key digital transformations HR need to prioritize in order to deliver a modern HR experie...
May 08, 2023•24 min
As shared services continue to expand their scope of work, we see tremendous opportunities for HR services to integrate activities like employee relations. SSON Research & Analytics data confirms 17% of shared services plan to bring ER into scope this year. To better understand the pros and cons, Barbara Hodge, Global Editor at SSON asks Simon Brown, HR services expert, to explain…
May 04, 2023•21 min
As the workforce evolves from a static, in-office, 9-5 placement to a more global, digitally enabled and flexible environment, the work done by humans isn’t defined by their location or physical presence in the office. Sponsored by Brickwork, this episode of SSONext discusses how human-driven administration has been a previously untapped well for talent and business resilience. Joined by Sangeeta Kulkarni, the founder and CEO of Brickwork, we discuss: The rising need for talent that is flexible ...
Apr 25, 2023•31 min
Hear from the Best GBS and The Best Service Provider Impact Award Winners SSON's Impact Awards represent the highest level of recognition for the impact shared services have on enterprise. The awards are open to shared services and GBS globally, with winners announced at SSON's flagship events. Impact Award winners represent shared services operating at the peak of their performance, and demonstrating leading practices. At SSOW Orlando, Tesco Business Services took home the Impact Award for Worl...
Apr 17, 2023•27 min
In a special episode of SSONext, we sit down with a few of the solutions providers of SSOW Orlando to discuss key insights from senior executives. Conversations covered some of the most pertinent topics of the event, including: Key takeaways from the Environmental Social Governance boardroom Top Insights into corporate spending trends and risk in 2023 and the power of analytics and AI to identify and navigate risk How AI is delivering the Future of Work and how it defines itself from automation ...
Apr 10, 2023•30 min
Kai Eberhard Lueg is the Chief Operating Officer, Global Business Services, Siemens AG. He has vast international experience in the Siemens Shared Services environment in various leading positions such as Head of Business Process Shared Services and Finance Shared Services as well as CFO of Global Shared Services. Siemens Global. Prior to these engagements, he was acting as global CFO of the Siemens Wind Power Division. He has been a long term supporter of SSON where he has generously shared Sie...
Apr 04, 2023•24 min•Season 2Ep. 12
SSON Research & Analytics reports that Order-to-Cash is the second most popular service provided by 66% of surveyed SSON members. With the present focus on process transformation and the rise in consideration for the customer – two topics that were certainly front and center at the recent SSOW Orlando event – O2C is posed to be the next site of customer-centric service delivery. In conversation with three senior leaders from Sidetrade, this episode covers: The emergence of a 'secondary' cust...
Mar 30, 2023•28 min
It's been an exciting couple of days at SSOW Orlando 2023! I sat down with Barbara Hodge, Global Editor of SSON to discuss our key learnings onsite and the magic of a live event.
Mar 22, 2023•13 min
In this episode of GBS Careers Corner we talk to Edoardo Peniche, VP GBS at Aptiv. Edoardo is a master shared services leader with extensive global experience establishing world-class operations. He led critical initiatives that included design, implementation, development and transformation of multiple Global Shared Service Centers since 1996, establishing operations in Mexico, Costa Rica, USA, Bulgaria, Hungary, Poland, China, India, Philippines and Egypt. In this episode Edoardo delves into h...
Mar 21, 2023•32 min•Season 2Ep. 9
Christy has been with Mastercard for 7 years. In her current role as Director of Engagement and Communications for Mastercard’s shared services group, she leads a customized framework aimed to optimize the employee experience, and ultimately the customer experience. In the last year, phrases like quiet quitting, burnout and disengagement have become all too common in discussions around workforce productivity. With this in mind, SSONext sat down with Christy to probe a little deeper into what a p...
Mar 14, 2023•26 min•Season 2Ep. 8
In this episode of GBS Careers Corner we are joined by Dr Frank Schühler. Frank is the Managing Director for DHL Global Forwarding‘s, Global Service Center which was recently named one of the top 20 most admired SSOs by SSON Research and Analytics. The shared services organization operates with 4600 employees located in Bogota, Mumbai, Chennai, Chengdu and Manila augmented by many bots operated by a Virtual Delivery Center based in Chennai. He has a wealth of experience in leadership, digital tr...
Mar 06, 2023•17 min•Season 2Ep. 7
Egypt is a rapidly growing economy and labor market, with key skills in the IT and outsourcing industry. In this episode of SSONext we welcome to the podcast Ricardo Langwieder, the Regional Lead for Middle East and Africa at Alorica. Ricardo has over 20 years of international corporate and entrepreneurial experience. He’s lived and worked in Europe, South America, the US, Asia, and he has worked in the MENA region just shy of ten years, making him the perfect person to probe deeper into how Egy...
Feb 28, 2023•21 min•Season 2Ep. 6
In this episode of GBS Careers Corner we welcome to the podcast Dennis Lui, Chief Executive of VITAL Shared Services. VITAL is the shared services arm of the Singapore Public Service. It serves over 100,000 public officers today across 100 Ministries, Departments, Organs of State and Statutory Boards in the areas of finance, human resources and procurement. It has become an award winning hub for innovation and a fantastic example of creative technology use which has been showcased at events worl...
Feb 21, 2023•34 min•Season 2Ep. 5
In this episode of GBS Careers Corner, Sally Fletcher talks to Paul Bryanhill. Until recently Paul acted as the VP, Finance Operations at NBC Universal. He has over 30 years of experience in shared services and finance roles where he has been responsible for design, establishment and operating both captive and outsourced services. He now spends his time mentoring to help support and develop careers for future shared services leaders. In this episode Paul shares with us the highs and lows of his ...
Feb 13, 2023•35 min•Season 2Ep. 4
In this episode of SSONext, host Barbara Hodge sits down with Jennifer Kelly Greene, Senior Director of Global Payroll at Otis. A business-oriented professional with hands-on experience in managing multi-location, multinational teams, Jennifer brings a history of success in leading teams in B2B and B2C environments. Highly effective at managing vendors, building consensus, and working collaboratively with all levels to assess, plan, and implement enterprise-wide standard solutions. She is a seas...
Feb 06, 2023•18 min
In this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. Helen is not only the first female CFO, but the first CFO outright of Global Finance Services reflecting the growth and transformation of the award winning GFS at Experian. During the podcast we discuss how Helen got ahead in her career by putting herself forward for big opportunities and taking on unpopular tasks. Also what she learnt working with diverse, global teams and recruiting sha...
Jan 31, 2023•23 min•Season 2Ep. 2
In this episode of GBS Careers Corner we talk to Gary Critchley, Senior Vice President for Global Business Services at Qatar Airways which was recently named one of SSONs Top 20 Most-Admired GBS. During his career Gary has worked for a number of well-known brands, both in the UK and Middle-East, including Marks and Spencer, National Grid, Pepsi Co and BOC Group helping them to transform their finance functions and implement shared services. He has a wealth of experience in leading through change...
Jan 24, 2023•33 min•Season 2Ep. 1
In this episode of SSONext, Sally Fletcher, SSON's Head of Online Events, sits down with George Connell, former VP Strategy and Finance at Shell GBS. The episode is a sneak peek into GBS Careers Corner where Sally will be exploring the multitude of different career paths available to you in the modern global business services space and how to get ahead in your own GBS career. Whether you’re working in finance, HR, IT, automation or the multitude of other shared service disciplines available toda...
Nov 21, 2022•25 min•Season 1Ep. 25
In this episode of SSONext, host Barbara Hodge sits down with Charlie Chang, Global Talent Acquisition leader and Director at Page Outsourcing in Manila, Philippines. Charlie joins us to explain how outsourcing recruiting functions can provide GBS organizations with the agility they need today; and how to optimize the onboarding process. Charlie and Barbara dissect: ✅ How the needs of employees and employers differ across regions, and why the GBS recruitment process should reflect that. ✅ What p...
Nov 14, 2022•25 min
In this episode of SSONext, host Barbara Hodge sits down with Simon Brown and Gerard Hussey. Simon is an experienced practitioner in HR transformation, as well as GBS and HR Shared Services leadership. And Gerard is a senior HR practitioner with extensive multifunctional, and multi-industry experience. His focus is on enabling organizations to improve their productivity, performance, and to successfully execute business transformation. Simon, Gerard, and Barbara dissect: ✅ Why a key factor that ...
Nov 07, 2022•29 min
In this episode of SSONext, host Barbara Hodge sits down with Emma Beaumont to talk about all things change management, and its pivotal importance for GBS leaders. A serial networker with a passion for brand messaging, communication and content that builds community, trust, and value, Emma is GBS Change Management & Communications Lead at JTI. She brings an Industry and SME focus across GBS, Digital Transformation, Technology, AI and Automation, Data Analytics, Shared Services and BPO. Emma ...
Oct 31, 2022•24 min
Welcome back to SSONext! This is part 2 of an in-depth mini-series where host Barbara Hodge sits down with Tom Bangemann, Head of Data Development & Research at SSON Research & Analytics. Tom brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management. Tom and Barbara offer a deep dive into the state of Global Business Services (GBS), based on SSON survey data. You’ll hear details on: ✅ Why is GBS so important ri...
Oct 24, 2022•29 min
In this episode of SSONext, host Barbara Hodge sits down with Tom Bangemann , an experienced manager, coach, mentor and board member with a proven content and executive track record. Tom is Head of Data Development & Research at SSON Research & Analytics. He brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management. Tom and Barbara take you behind the scenes into SSON’s expansive data resources to offer a deep ...
Oct 17, 2022•28 min
In this episode of SSONext, host Barbara Hodge sits down with David Hughes, Shared Services Director for Bidvest Noonan, a leading facilities management business in the UK, providing Finance and HR support across the board. David has over 20 years’ experience designing and operating world class Global Business Services operations. He has a passion for creating values-based cultures and great places to work, where people are inspired and motivated to achieve their full potential. David and Barbar...
Oct 10, 2022•26 min
In this episode of SSONext, host Barbara Hodge sits down with Joe Peri, Chief Automation Officer at Change Healthcare. Joe is a go-to expert for all things intelligent automation (IA) and RPA (robotic process automation). He leads teams that transform businesses using technology for reduced cost, increased revenue, and higher customer satisfaction. He tells us he enjoys building and fixing things, and bringing together people, processes, and technology to deliver profitable outcomes. Joe Peri an...
Oct 03, 2022•26 min
What Can Intelligent Automation do for GBS? Beyond Transactional Efficiency to Digital Transformation In this episode of SSONext, host Barbara Hodge sits down with Lee Coulter, a veteran of GBS and deeply versed in Intelligent Automation as an enabler of transformation. Lee’s background includes CIO, COO, CEO and he was an early adopter of RPA in addition to leading the IEEE standards workgroup for IA. This offers an improved perspective on IA “capabilities” as a means of driving cost and operat...
Sep 26, 2022•30 min
In this episode of SSONext, host Barbara Hodge sits down with Matt Wright, Senior Vice President, Customer Success, at AppZen Inc. Matt is a seasoned leader with over 26 years in the field of customer success management. Matt’s passion is working in organizations that are focussed on deriving as much value from technology platforms as possible to serve their customers better. Matt and Barbara dig into details on why it’s vital for global business services (GBS) to focus on institutional knowledg...
Sep 19, 2022•31 min
