The Continuing Evolution of Customer Feedback featuring Adam Alfia

Have you ever had a customer experience that made you think, “There’s got to be a better way?” An over-priced oil change did that for Adam Alfia and it led to him opening his first company. His entrepreneurial spirit led to a variety of businesses, including a concierge service and a variety of restaurants and night clubs.

Increasingly, he realized customers stopped engaging when there were service issues and simply took to reviews to express their displeasure. Once again, he thought, “There’s got to be a better way.” How do you facilitate a dialogue between the customer and management in real time so issues can be resolved?

This week on Next in Queue, we discuss at:

· The most important lesson when dealing with customers

· Why customers avoid engaging when there are problems

· How he leveraged technology to begin the conversation

· How instant feedback can improve workforce management

· How instant feedback can improve Employee Experience (EX)

Connect with Adam on LinkedIn – https://www.linkedin.com/in/adamalfia/

https://www.realtimefeedback.com/

Music courtesy of Big Red Horse – https://bigredhorseband.com/

Brought to you by Happitu – https://happitu.com/