How Do We Do That featuring Jan Young

Taking a new product to market is rarely easy. Just ask Walter White. Our role in that is often unpredictable. Afterall, Walter was a chemistry teacher before his entrepreneurial escapades on Breaking Bad. He had to learn a lot of new skills to become successful in an entirely different industry. Jan Young got her start in tech before the dot com bubble burst as a project manager. After moving from New York to Los Angeles, she had stints in marketing, sales and account management, product management, customer success, and go-to-market strategy consulting. Today, she’s focused on helping Customer Success leaders excel in their current role and learn the skills to move into executive roles. We discuss: • A shocking admission of guilt from Jan • How Customer Success impacts the Go-To-Market function • How the freemium model can lead to easier enterprise procurement • The importance of culture design by founders of companies • How Customer Success is involved in Change Management • How Customer Success drives Land and Expand for subscription models • The most critical skills for Customer Success professionals Connect with Jan on LinkedIn – https://www.linkedin.com/in/jan-young-cx/ Jan Young CX – https://www.janyoungcx.com/ Music courtesy of Big Red Horse – https://bigredhorseband.com/ Brought to you by Happitu – https://happitu.com/