Digital CX Transformation featuring Mark Levy

Mark Levy got into technology in the late 90’s – the early days of the internet. In the years that followed, he’s worked with some of the largest brands in the world on their Digital and CX strategies. It’s no surprise, then, that he’s an evangelist of improving the Digital Customer Experience (DCX).

We touch on:

· What Digital Transformation means

· First Steps for Digital Transformation

· How to measure the success of your digital transformation efforts

· The role and future of Conversational AI

· How Digital Transformation impacts the Contact Center

· Pitfalls to avoid for successful transformation efforts

Connect with him on LinkedIn - https://www.linkedin.com/in/marklevy/

Music courtesy of Big Red Horse - https://bigredhorseband.com/

Brought to you by Happitu - https://happitu.com/