#42 - Randy Johns
Jul 08, 2022•48 min•Season 1Ep. 42
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
Randy Johns began his career on the phone as an agent during college, eventually leading teams of over 10,000 employees. We discussed:
· The power of employee engagement to drive company success
· How online customer support communities can drive Net Dollar Retention and NPS
· Lessons he learned pioneering work at home in the 2010s
Connect with him on LinkedIn https://www.linkedin.com/in/randyjohns/
Music courtesy of Big Red Horse - https://bigredhorseband.com/
Brought to you by Happitu - https://happitu.com/
For the best experience, listen in Metacast app for iOS or Android