Episode 1 | De-escalation

In the first episode, our guest Patty tells a story about the importance of de-escalating angry residents when you're a public servant.  In this story, a resident built an illegal structure in the public right-of-way, didn't pay his violation fees, got sent to court, and ultimately took his anger out on Patty.  Moral of the story: you need to be a professional and pleasant servant to the public when you're an urban planner, but sometimes you just can't stop the crazy.

Host: Lisa Dunaway, AICP, LEED AP

Song credit: Minimal Uplifting Background by MagneticMusic.