Becoming the Employee Experience Guru with Tony Saldanha, Former VP of Global Business Services at Procter & Gamble
Episode description
This episode features an interview with Tony Saldanha, an industry leader in information technology with more than 30 years of experience in Global Business Services design, operations and governance. He’s the former VP of GBS at Procter & Gamble, and was previously named one of the world’s Premier 100 IT Professionals. In this episode, Tony talks about user-journey mapping, setting expectations for continuous improvement, and striving for employee delight.
3 Takeaways
- Every issue that arises can turn into a positive opportunity for interaction with the user.
- During hard times, increase communication, look for places to pivot, and paint a vision of the future.
- Pretend you’re an external company competing for users’ business so you’re forced to study your user experience and see where there’s room for improvement.
Key Quotes
- “[There’s a] human touch that I think you need to build on top of systems–the personal experience that no amount of systems design alone can handle.”
- “The good thing about the digital employee experience is that it is changing and becoming better and better. It's really important from a user experience standpoint to build that into your plans. Just because you've come up with an idea of a user-journey map that is dramatically better than what you have, it doesn't really mean anything because there's going to be a startup somewhere out there that's going to make that look really old fashioned next week. You have to build that iteration and learning as part of your journey. Otherwise it's really easy to get outdated.”
- “I think that there is more to be learned from the world of design, advertising, marketing and communications that needs to be applied to technology. Organizations that do that clearly do much better than those that don’t.”
This episode of Cruising Altitude is brought to you by SocialChorus. SocialChorus is the creator of FirstUp, the platform that makes the digital employee experience work for every worker. FirstUp brings personalized information and systems access to every employee, everywhere.
No matter whether they're wired, distributed, or on the front line. That's how we help Amazon, AB InBev, GSK, and many others stay agile and keep transforming. Learn more at socialchorus.com