441: James Dodkins, Rockstar CX
Oct 13, 2020•23 min•Ep. 441
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Episode description
James is here to talk about proactive experience recovery and how being proactive in CX matters more than merely fixing the issues your customers have. The results you can provide for your customers by being proactive are astonishing, and James is here to tell us how that can work, and what the exact ROI on this unique form of problem-solving can be.
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