429: Stephanie Thum, Inclusive CX
Jul 21, 2020•20 min•Ep. 429
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Episode description
vWe haven’t discussed inclusive customer experience on this podcast, so we are excited to talk to our guest today – Stephanie Thum, as that's one of the main things she specializes in. She is a Certified Customer Experience Professional who started in the CX profession for the B2B market. Many people know her as one of the U.S. Federal government's first agency-level heads of customer experience.
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