408: What Support Channels Customers REALLY Want
Feb 25, 2020•16 min•Ep. 408
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Episode description
Sometimes customers are not ready for new technology, nor do they want it. The best example is in customer support, and that's precisely what Adam and Jeannie discuss in this episode of Crack the Customer Code. We've prepared many interesting points about the adoption of new technologies and whether or not everything that can be used should be used.
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